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Return support
A considered return process, guided by our Client Services team.
Premium courier return — use a tracked courier service; our team can guide the next step when needed.
14-day return window — eligible items can be returned under the applicable policy from the day of delivery.
Refund review — once received and inspected, approved refunds are processed to the original payment method.
Review the Return & Refund Policy for full conditions before purchase.
AmeOro presents the Portofino sneakers, a masterful study in graphic contrast and artisanal flair that reimagines the classic tennis silhouette through a lens of Italian maximalism. Crafted from the finest white calfskin, this pair serves as a pristine canvas for hand-painted lettering and meticulously placed jewel embellishments, bridging the gap between high-fashion sculpture and everyday versatility. The bold bicolor palette offers a sharp, modern aesthetic that commands attention without sacrificing the refined proportions expected of Dolce & Gabbana. Every detail, from the precision stitching to the weighted balance of the sole, is engineered to ensure that these sneakers do more than just complete an outfit; they anchor a wardrobe with unapologetic prestige. Makes every day feel a little more refined.
Discover the difference dedicated craftsmanship makes.
Once you place your order, you will receive an email confirmation with your order details and a unique order number. You will receive a second email with tracking information as soon as your order has been dispatched from our fulfillment center.
Yes, we proudly serve a global clientele and offer shipping to most countries around the world through our premium courier partners like DHL, FedEx, and UPS.
After a processing time of 24-48 hours, estimated delivery times are typically 2-4 business days within the European Union and 5-7 business days for all other international destinations. Please refer to our Shipping Policy for more details.
For security reasons and to ensure a swift dispatch, we are unable to change the shipping address once an order has been confirmed and is being processed by our fulfillment partners.
For customers outside of the European Union, please be aware that your order may be subject to local import duties and taxes, which are levied once the shipment reaches your country. As the recipient, you are responsible for all customs and import fees. AmeOro has no control over these charges and cannot predict what they may be.
Occasionally, a carrier may mark a package as delivered a few hours before it physically arrives. We recommend waiting 24 hours and checking with neighbors or your building's reception. If your order still hasn't arrived, please contact our Client Services, and we will immediately launch an investigation with the courier.
We offer a 14-day return policy for all customers worldwide, starting from the day you receive your item. To be eligible, the item must be returned in its original, unworn condition with all tags and packaging intact.
The official way to begin a return is by logging into your account on our website. Please visit your Orders Page, select the order you wish to return, and follow the instructions to submit your request.
For your return to be accepted, you must use a premium courier service such as UPS, FedEx, or DHL. We cannot accept returns sent via regular postal services. Full details are available in our Return & Refund Policy.
While we do not charge any restocking fees, please note that clients are responsible for the cost of the return shipping. Original shipping fees are also non-refundable. For full details, please visit our Return & Refund Policy
Once we have received and inspected your return, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 2 business days.
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