Contact AmeOro Client Services

Questions about a piece, sizing, delivery or an existing order? Our team answers personally, Monday to Friday from 9:00 to 17:00 CET, and replies within one business day.

Susan

Your contact at AmeOro

Susan

Client Services

AmeOro is operated by an EU-registered company. Our registration, VAT and EORI numbers are published in full and can be verified in the EU VIES register.

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Shipped from our European distribution network

Our pieces are held at 16 distribution locations in 6 countries. Each order is prepared and dispatched within 24–48 hours on business days, then delivered by DHL, FedEx or UPS with full tracking.

Delivery to Ireland takes 2–4 business days

Map of AmeOro distribution locations in Europe and the United States Milan Bergamo Como Piacenza Modena Florence Rome Pomezia Pescara Naples Stockholm Jönköping / Bankeryd Alicante Salzburg Brussels

Distribution locations by country

Italy

Milan, Bergamo, Como, Piacenza, Modena, Florence, Rome, Pomezia, Pescara, Naples

Sweden

Stockholm, Jönköping / Bankeryd

Spain

Alicante

Austria

Salzburg

Belgium

Brussels

United States

Florida

  • Dispatch within 24–48 hours
  • DHL, FedEx and UPS, tracked and insured against loss

Your order's journey

  1. Authenticity check

    Every piece is inspected before it leaves

  2. Dispatched

    Within 24–48 hours on business days

  3. In transit

    DHL, FedEx or UPS, tracked and insured against loss

  4. Delivered

    In 2–4 business days

  5. 14 days to decide

    Return unworn pieces within 14 days

Routes are illustrative. Each piece ships from the location that holds it.

Shop with confidence

  • Secure checkout

    Payments are processed through Shopify's encrypted checkout. We never see or store your card details.

  • EU consumer protection

    You can withdraw from your purchase within 14 days, and every piece carries the two-year legal guarantee of EU consumer law.

  • Insured delivery

    Every parcel is tracked and insured against loss. If a carrier confirms a loss, we reship your order or refund it.

Questions clients often ask

Are your pieces authentic?

Yes. Every piece comes through authorized distribution, arrives with its original tags and is checked before dispatch.

Read our Authenticity Guarantee
How long does delivery take?

Orders are prepared within 24–48 hours on business days. Delivery then takes 2–4 business days within the EU, Switzerland and Norway, and 5–7 business days worldwide. Every parcel is tracked and insured against loss, and you receive a tracking link as soon as your order ships.

Where do you deliver, and what does it cost?

We deliver worldwide, with the exception of Russia, Belarus and Ukraine. The delivery cost is shown at checkout before you pay. Outside the EU, import duties and taxes are paid by the recipient.

Read the Shipping Policy
Can I return a piece?

Yes, within 14 days of receiving it. Pieces must be unworn, with their tags and original packaging. Start your return from your account; return shipping is arranged by you with UPS, FedEx or DHL.

Read the Return and Refund Policy
How do I follow my order?

Use the tracking link in your shipping confirmation email, or sign in to your account to see every order and its status.

Go to your account